Payment terms

These payment terms and conditions are valid for Arctic Hiking and Expeditions ApS (AHE)

All stated prices are based on current purchasing price in Greenland and are in Danish Crowns (DKK) as shown on our website. After receiving full payment prices are guaranteed.

CANCELLATION

All cancellations must be made by e-mail to info@arctichiking.gl

CANCELLATION CHARGES

Depending on the type of tour a passenger chooses the non-refundable fee differs:
To cover costs AHE has the right to keep the fee stated below if clients formally cancel participation within six months of departure.

SCHEDULED TOURS

• 15% of the tour price is non-refundable.
• 50% of the tour price is non-refundable if formally canceled 42-60 days before departure.
• 75% of the tour price is non-refundable if formally canceled 16-42 days before departure.
• 100% of the tour price is charged if formally canceled within 15 days before departure.

TAILOR-MADE TOURS

• 30% confirmation fee must be paid at the time of booking. Payment in full must arrive 8 weeks before departure.
• Same terms otherwise apply.

DOGSLEDDING SPECIAL TERMS

Weather in Greenland can be unpredictable in the winter resulting in unforeseen travel delays. If you are not able to reach Greenland in time for your tour, due to a delay in Iceland, 80% of the tour price will be refunded. There are no refunds for missed days if you join the tour after the start date. Should you join we will do our very best to give you a great adventure!

FITNESS

All participants are required to be able to walk at a normal pace for the number of hours indicated in the program they choose. Participants that are not up to the level of a tour they take part in, might be asked to leave the tour at their own cost. This is due to security reasons. This rule applies especially to camping tours in East Greenland. 

CHANGE

Change requests to pre-made packages (self-guided packages) such as hotel and date changes and/or added nights to a program will result in a change fee of DKK 500,-.
We will not charge a fee to book additional nights in Reykjavik before or after a tour/package.

INSURANCE

All our clients are advised to have travel insurance that includes SAR (Search and Rescue).

VALIDITY OF PRICES

In our tariffs, all quoted or shown rates are based on current purchasing prices in Greenland and Iceland. If necessary AHE reserve the right without notice to change already quoted prices on the Internet or in price lists in case of currency fluctuation, government taxes, or other cost increases beyond our control. Any eventual changes in rates will not be made with less than 8 weeks‘ notice prior to arrival.
As soon as an invoice has been given out the price is guaranteed against any additional charges, except when an increase is due to obligatory government laws or currency changes. An amount equivalent to 5% of the package price will be absorbed by AHE. Amounts exceeding the 5% will be charged and clients can cancel their booking and be refunded in full if the additional charges exceed 10%.

OTHER

Complaints must be presented to AHE within 7 days of departure from Greenland. Possible compensation is not valid if this condition is not met.
Note: AHE reserve the right to alter tours and itineraries due to weather conditions. Changes or cancellations to programs at any time during a trip can be made to ensure the safety of clients and staff of AHE. It‘s a client‘s full responsibility to meet the physical fitness level requirements of their trip.
If clients are not physically fit for their tour they may be dismissed from the tour at their own expense.
No responsibility is accepted for losses, expenses due to delays, changes of flights, or other services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules, or other similar causes. AHE does not assume responsibility for accidents or death that can be traced to the participant´s negligence, acts of third parties, or exterior circumstances such as weather, natural occurrences, war, or other similar causes.